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Provide customer and sales support on products; recommend options and add value to existing customers; work directly with customer representatives daily
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Dispatch on call personnel; ensure on time truck delivery, and oversee shipping of repairs
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On-call 24/7 to respond to customer/company needs
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Take accurate orders over the phone, or via emails
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Work with Sales to coordinate and fulfill job orders accurately and in a timely manner
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Work with Shop personnel to plan and communicate job/customer requirements
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Schedule maintenance and prepare maintenance documentation
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Create and distribute orders to shop personnel
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Place and monitor maintenance orders with vendors and issue weekly inspection purchase orders POs
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Complete inventory documentation and upload all applicable documentation for traceability purposes
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Monitor daily progress of jobs/projects and shop personnel
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Provide some technical guidance and work direction to shop personnel
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Get approvals for billing in a timely manner; ensure accuracy
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Follow Company procedures and work instructions
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Attend Company required training
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Assess the risks of the field service environment regularly: review risk assessments and adhere to the Hazard identification and Job Safety Analysis programs
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Understand and adhere to all Superior Performance Quality, Health, Safety and Environmental (QHSE) requirements and customer requirements.
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Adhere to and hold employees accountable to the Stop Work Authority Program: stop the work when perceiving an unsafe condition or behavior and could result in an unwanted event
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Report any incidents or any issues immediately to the applicable supervisor
